Föreläsaren och författaren Annika Telléus är kanske mest känd för sin bok Konsten att lyssna (Bazar, 2021), men arbetade under många år på H&M. I uppdraget ingick att ta fram information om kunderna och deras beteenden, och detta genom djupintervjuer i Moskva och Hong Kong, fokusgrupper i Milano, Seoul och Tokyo, samt hemma-hos-intervjuer i Los Angeles och Beijing.
Så blir du en lyhörd ledare – och får ett lyhört team
Ledarskap Att avbryta eller inte lyssna närvarande handlar sällan om illasinnade intentioner, men oavsett skäl kan bristfällig lyssningsförmåga i en organisation skada verksamheten. Så här säkrar ni er lyssningsförmåga.

Annika Telléus. Foto: Press
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Hon insåg ganska snabbt att uppfattningen av ens egna lyssningsförmåga ofta är ganska verklighetsfrånvänd – oavsett kontext.
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
