Så blir du en lyhörd ledare – och får ett lyhört team

Ledarskap Att avbryta eller inte lyssna närvarande handlar sällan om illasinnade intentioner, men oavsett skäl kan bristfällig lyssningsförmåga i en organisation skada verksamheten. Så här säkrar ni er lyssningsförmåga.

Så blir du en lyhörd ledare – och får ett lyhört team
Annika Telléus. Foto: Press

Föreläsaren och författaren Annika Telléus är kanske mest känd för sin bok Konsten att lyssna (Bazar, 2021), men arbetade under många år på H&M. I uppdraget ingick att ta fram information om kunderna och deras beteenden, och detta genom djupintervjuer i Moskva och Hong Kong, fokusgrupper i Milano, Seoul och Tokyo, samt hemma-hos-intervjuer i Los Angeles och Beijing. 

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Hon insåg ganska snabbt att uppfattningen av ens egna lyssningsförmåga ofta är ganska verklighetsfrånvänd – oavsett kontext.

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
Hämtar fler artiklar
Till startsidan

Vårt nyhetsbrev

De viktigaste nyheterna direkt i mejlen. Helt kostnadsfritt!
Skickar begäran
Jag godkänner att Kvalitetsvård sparar mina uppgifter